Service Technical Product Manager

An exciting opportunity has arisen for a Service Technical Product Manager at Kongsberg Maritime . In this role, you will join Global Customer Support (GCS) Thrusters , based in Ulsteinvik, Norway.

You will act as the technical authority for assigned products within the GCS Thrusters portfolio, supporting them throughout their full lifecycle from development to obsolescence.

In the position of Service Technical Product Manager , you will work closely with colleagues across sales, engineering, spares, workshop, product management, and product development, as well as with our customers.

Through collaboration across teams and locations, you will help ensure technical integrity, high quality, lifecycle support, and continuous improvement of our products in operation worldwide.

You will become part of a multidisciplinary and highly competent work environment where knowledge is shared, different perspectives are valued, and people support each other to succeed.

Act as the technical authority for assigned products and contribute engineering expertise that keeps our thruster products reliable and trusted.
You bring solid technical judgement and take ownership of technical matters and involve relevant specialists when needed; helping customers and colleagues rely on our products with confidence.
Be a valued technical partner across sales, engineering, service, spares, workshops, product management, and product development.
You communicate clearly with a wide range of stakeholders and help transform complex technical challenges and operational experience into shared understanding and sound decisions.
Strengthen refit and retrofit activities with structured pre-engineering and practical insight.
You enjoy problem-solving, capturing requirements, assessing technical feasibility, and shaping well-defined upgrade solutions that others can deliver efficiently.
Drive and support improvement initiatives that enhance products, processes, and customer experience throughout the product lifecycle.
You take initiative, identify opportunities based on operational experience and customer feedback, and work systematically to turn ideas into tangible results and improvements.
Promote high-quality standards and help ensure that we work consistently with our processes.
You understand the importance of established processes and apply them with sound judgement to safeguard safety, quality, reliability, and customer trust.
Support incident investigations and product safety reviews with clarity and constructive collaboration.
You analyse technical and operational issues and assess technical risks, provide sound engineering judgement, and help to ensure that lessons learned are captured and used to improve our products and ways of working.
Ensure that engineering documentation and product knowledge are accurate, accessible, and maintained throughout the product lifecycle.
You enjoy creating clarity whether through calculations, technical reports, or structured product information or by capturing technical decisions and lessons learned that support the team and the wider organization.
Collaborate across Global Customer Support to help deliver ongoing projects and strategic initiatives.
You share knowledge generously, support team goals, and build strong working relationships across teams and locations that make complicated tasks easier.
Represent the product with confidence internally and externally while staying open, humble, and curious.
You communicate professionally with customers, suppliers, classification societies, and colleagues, ask good questions, and adapt your approach to the situation and audience.
Act with ownership, reliability, and integrity in a dynamic environment.
You work independently when needed, but never alone. You take ownership of technical matters within your area of responsibility and know when to involve others to reach safe and well-founded decisions.

Bachelors or Masters degree in engineering, or equivalent relevant experienceBroad technical knowledge and experience within one or more of the following areas:
Mechanical engineeringHydraulics and machinery systemsTechnical project managementProduct lifecycle
Minimum 6+ years of relevant industry experienceExperience from the maritime industry is an advantageStrong technical judgement with the ability to analyse complex technical and operational issuesGood verbal and written communication skills in English and NorwegianAbility to collaborate effectively across functions, disciplines, locations, and organisational levels

Work well with others, share knowledge, and contribute positively to team successTake initiative, follow tasks through, and take responsibility for outcomesWork in a structured and systematic manner, planning ahead and setting clear prioritiesAnalyse complex technical and operational challenges, assess technical risks, and make well-founded decisionsCommunicate clearly and effectively in both technical and non-technical contextsConstructively challenge existing solutions and processes and contribute to continuous improvementContinuously learn, develop new competencies, and expand your product and technical expertise over time

Interested in knowing more? ContactTerje Mehl Willumsen: +47 93015763

**Worklocation:**Ulsteinvik

Our Global Customer Supportdivision is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.