Infrastructure Operations Engineer, Glomfjord

About The Role We’re hiring an Infrastructure Operations Engineer to ensure the efficiency, reliability, and scalability of our data centre infrastructure.

This role sits within Infrastructure Operations and reports to the Infrastructure Operations Manager. You’ll work closely with cross-functional teams on infrastructure projects, capacity planning, infrastructure optimisation, and customer support, while also supporting colleagues across other Nscale data centres as needed.

This is a high-impact role for someone who combines strong technical depth with sound judgement, organisation, and leadership. You’ll help maintain service availability, support rapid incident response, and drive long-term operational improvements that matter to both our customers and the wider business.

Manage infrastructure projects, including installations and upgrades

Support deployments and operational tasks across additional data centres as required

Adapt to customer-driven operational demands, including specialist support outside core business hours

Travel to other Nscale data centres to assist colleagues and support business needs

Monitor critical systems including power, cooling, and network connectivity

Maintain data centre infrastructure to support efficiency, reliability, and scalability

Respond to critical incidents during out-of-business hours when required

Work shifts and participate in on-call cover as part of operational support

Handle escalated customer support issues in line with business SLA requirements

Investigate major incidents to identify root causes

Recommend long-term fixes to prevent repeat issues

Provide specialist technical support when customer needs require extended coverage

Design automation scripts and tools to optimize operational processes

Implement automation solutions using relevant tooling and scripting capabilities

Collaborate with cross-functional teams on capacity planning initiatives

Drive infrastructure optimisation through practical, scalable improvements

Service availability and reliability

SLA adherence on escalated customer support issues

Major incident root cause analysis and long-term fix implementation

Infrastructure project delivery for installations and upgrades

4+ years of experience in data centre environments

Expertise in server administration, virtualization, and networking protocols

Experience with automation tools such as Ansible, PowerShell, or Python

Hands-on server experience within a tech organization

Strong problem-solving and analytical skills

Advanced technical certifications

Ability to make decisions on complex topics in ambiguous, results-driven environments

Confidence influencing without authority and building relationships with senior stakeholders

Highly organised, diligent, and able to move work forward independently

Strong customer service ethic; exposure to large-scale data centre environments is a plus

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

Highly competitive compensation package (base + bonus + equity), with performance reviews every 12 months. 🚀

Join one of the fastest-growing AI infrastructure companies --- your chance to directly shape how global AI capacity is planned and deployed. ✨

Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy --- always with our full support.

Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.