Front & Service Manager – Live Lofoten Hotel, Stamsund

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Who Are You?

We are looking for someone who genuinely enjoys working with people.

You are positive, approachable and professional, and you understand how excellent service can create both loyal guests and new business.

You are comfortable taking initiative and contacting potential customers rather than simply waiting for enquiries to arrive.

We believe you have:

Experience from hospitality, tourism, sales, customer service or similar

A strong service mindset

An interest in sales and business development

Excellent communication and relationship-building skills

A structured and independent working style

The ability to manage several tasks and priorities simultaneously

Good digital skills and the ability to learn booking and hotel systems

Good Norwegian and English communication skills, both written and spoken

Knowledge of Lofoten and the regional business market is an advantage

Previous hotel experience is valuable, but your personality, commercial mindset and ability to create relationships are equally important.

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The Role

As Front & Service Manager, you will have an important role in the daily operation of Live Lofoten and will be one of the key contact points for our guests and customers.

You will work closely with the Operational Manager and the rest of the hotel team to ensure excellent communication between bookings, reception, restaurant, housekeeping and activities.

An important part of the position will also be to actively develop sales towards the Norwegian market, particularly in Lofoten and Northern Norway.

The role combines operations and sales -- you should be equally comfortable welcoming guests at the Front Office as you are contacting a local company about their next meeting, dinner, event or overnight stay.

Key Responsibilities

Daily Front Office operations and guest service

Handling enquiries, reservations, check-in and check-out

Follow-up of individual guests, groups and corporate customers

Ensure professional guest communication before, during and after their stay

Coordinate bookings and guest information with F&B, Housekeeping and other departments

Maintain a high standard of service throughout the guest journey

Handle guest feedback and contribute to continuous service improvement

Actively sell hotel accommodation, restaurant services, meetings, events and experiences

Develop business from the Norwegian local and regional market

Build and maintain relationships with local companies, organisations and partners

Follow up existing customers and identify new business opportunities

Participate in local sales activities, customer visits and networking

Develop offers and packages for companies, meetings, celebrations and local events

Follow up enquiries and convert them into confirmed business

Support group bookings and event planning

Contribute to increased activity and revenue during periods with lower occupancy

Ensure good internal communication and information flow

Work closely with the Operational Manager on sales priorities and operational planning

Local Sales -- A Key Part of the Position

One of your most important responsibilities will be to strengthen Live Lofoten's presence in the Norwegian market, with particular focus on Lofoten and the surrounding region.

We want more local and regional customers to see Live Lofoten as a natural choice for:

You will actively build relationships with businesses and organisations and help create attractive products and packages based on what the market needs.

This is therefore not only a Front Office position. Sales and relationship building are an important part of the role.

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What We Offer

At Live Lofoten, you will become part of a hospitality business with ambitions to grow both locally and internationally.

We offer:

A varied position combining Front Office, service and sales

The opportunity to influence how we develop the Norwegian market

Responsibility and freedom to develop new customer relationships

Close cooperation with hotel management and operational departments

A workplace where ideas and initiative can quickly become new products and business

Competitive terms based on qualifications and experience

The opportunity to live and work in beautiful Lofoten

Become Part of Live Lofoten

We are looking for someone who sees opportunities and enjoys making things happen.

Someone who can welcome a guest in the morning, coordinate an upcoming group during the day and meet a potential corporate customer in the afternoon.

If you enjoy the combination of people, hospitality, sales and creating new business, we would like to hear from you.

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